Effective Date: November 21, 2025
1. OVERVIEW This Return & Shipping Policy (“Policy”) explains how Quintana Leathers LLC (“Quintana Leathers”, “we”, “our”, or “us”) handles returns, exchanges, refunds, shipping, and delivery for purchases made through our website and Shopify store. By placing an order, you agree to this Policy, which is incorporated into our Terms of Use. Company Details: - Legal Name: Quintana Leathers LLC - Address: Chicago Premium Outlets – Suite 555, 1650 Premium Outlet Blvd, Aurora, IL 60502, USA - Website: www.quintanaleathers.com - Returns: returns@quintanaleathers.com - Customer Support: support@quintanaleathers.com
2. RETURN ELIGIBILITY We want you to be satisfied with your purchase. Subject to the conditions below, we accept returns for most items within 30 days of the delivery date. To be eligible for a return: - Item must be unused, unworn, and in original condition - All original tags, packaging, and accessories must be included - Proof of purchase (order number or receipt) must be provided Non-returnable items: - Custom, personalized, or made-to-order products - Monogrammed items - Gift cards - Final sale or clearance items clearly marked as non-returnable We reserve the right to refuse returns that do not meet these conditions.
3. RETURN PROCESS To initiate a return: 1. Contact us at returns@quintanaleathers.com with your order number, item(s) you wish to return, and reason for the return. 2. If your return is approved, we will provide the return instructions and return address. 3. Unless the return is due to our error (such as a defective or incorrect item), you are responsible for return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for returned items lost in transit.
4. EXCHANGES Exchanges are subject to product availability. We typically process an exchange as: - Return of the original item (following the process above); and - A new order for the replacement item. For damaged or defective items, we will repair, replace, or refund at our discretion, subject to applicable law.
5. REFUNDS Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved: - Refunds will be processed to the original method of payment - Processing times may vary by payment provider, typically 5–10 business days Original shipping costs are non-refundable, except where required by law or where the return is due to our error.
6. DAMAGED OR DEFECTIVE ITEMS If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at returns@quintanaleathers.com with: - Order number - Description of the issue - Photos of the item and packaging, if applicable We will evaluate the issue and work with you on an appropriate solution (repair, replacement, or refund).
7. SHIPPING POLICY 7.1 Processing Times Orders for in-stock items are typically processed within 1–3 business days (excluding weekends and holidays). Custom or made-to-order items may have longer processing times, as indicated on the product page or at checkout. 7.2 Shipping Methods and Rates We ship using reputable carriers such as UPS, USPS, FedEx, or DHL. Available shipping options and rates will be shown at checkout and are based on your location, order weight, and selected speed. 7.3 Domestic Shipping (USA) Typical delivery estimates (after processing): - Standard: 3–7 business days - Expedited: 2–3 business days - Express: 1–2 business days These timeframes are estimates and not guarantees. Delays can occur due to carrier issues, weather, holidays, or other factors beyond our control. 7.4 International Shipping We may offer international shipping to selected countries. International customers are responsible for: - Import duties - Customs fees - VAT, taxes, and any other charges imposed by the destination country These charges are not included in our product prices or shipping fees and are the responsibility of the recipient. Delivery times for international orders vary by destination and customs clearance processes, typically 7–21 business days or more.
8. RISK OF LOSS AND TITLE All purchases are made pursuant to a shipment contract. Title and risk of loss for products pass to you upon our delivery of the order to the shipping carrier. Once the carrier marks a package as “delivered”, we are not responsible for loss or theft. If your package is marked as delivered but cannot be found, please first contact the carrier, then contact us at support@quintanaleathers.com; we will assist where possible but cannot guarantee replacement.
9. INCORRECT OR INCOMPLETE ADDRESSES You are responsible for providing accurate and complete shipping information at checkout. Orders returned to us due to incorrect or incomplete addresses may: - Incur additional reshipment charges; or - Be refunded minus original shipping costs and any applicable restocking fees, at our discretion.
10. PRE-ORDERS AND SPECIAL RELEASES For pre-order or special-release items, estimated shipping dates will be provided on the product page or at checkout. These dates are estimates and may change due to production or logistics factors. If your order includes both pre-order and in-stock items, we may ship items separately or together, at our discretion.
11. CHARGEBACKS AND FRAUD We reserve the right to dispute any fraudulent or unwarranted chargebacks with supporting documentation, including proof of delivery and communication records. Accounts associated with suspected fraud or abuse may be suspended or terminated, and future orders may be refused.
12. CHANGES TO THIS POLICY We may update this Return & Shipping Policy from time to time. The updated Policy will be posted on our website with a new “Effective Date”. Your continued use of our services or placement of new orders after the Effective Date constitutes acceptance of the updated Policy.
13. CONTACT US If you have any questions about this Policy, please contact: Quintana Leathers LLC Address: Chicago Premium Outlets – Suite 555, 1650 Premium Outlet Blvd, Aurora, IL 60502, USA
Website: www.quintanaleathers.com
Returns: returns@quintanaleathers.com
Customer Support: support@quintanaleathers.com
Tagline: Crafting Timeless Elegance in Leather Quintana Leathers LLC · www.quintanaleathers.com · Chicago Premium Outlets – Suite 555, 1650 Premium Outlet Blvd, Aurora, IL 60502, USA